Problems with the foldable screen in Apple’s first iPhone Duo continue even after replacement
More than three weeks after the launch of Apple’s first foldable phone, multiple reports have emerged indicating cracks in the device’s internal screen. Despite Apple acknowledging the problem and providing replacement services, some users say the issue persists even with replacement units.
🖥️ Cracks in the internal screens are not limited to original units only
One user on Reddit reported that the same problem appeared in the replacement device he received in less than 24 hours. The cracks appeared in the lower-right corner of the internal screen, accompanied by a vertical line of dead pixels and bulges along the folding hinge. The user said he had taken care to protect the device, such as cleaning the screen regularly before folding it, but the damage still appeared.
A similar story came from another user who received a replacement after noticing swelling near the hinge, only for the internal screen of the new device to break when folded after just three days. The external screen remained functional, but the user began considering a refund or switching to an iPhone 18 Pro Max.
Even among those who bought the phone on launch day, several reports have described cracks or white lines appearing on the internal screen after a short period of use, amounting to about three non-consecutive weeks of problems.
Of course, these are individual cases, and there is no precise information about the percentage of damaged devices among all users. In contrast, a large number of consumers do not suffer from this problem and use their phones without any related malfunctions.
🛠️ Apple acknowledges the problem, but its causes are unclear
The appearance of problems in the iPhone Duo screen was not entirely surprising, as cases began appearing days after the phone was released, prompting Apple to acknowledge the defect and urge affected users to contact AppleCare for a replacement. According to the company, the rate is small and the defects usually appear early in the device’s life.
But the latest reports complicate the picture, as some users are facing defects in devices after weeks have passed, with malfunctions also recurring in replacement devices. There are questions about the technical cause of these cracks, especially since the teardown of the iPhone Duo indicated the possibility of pressure on the flexible screen from the hinge mechanism, without reaching a definitive conclusion.
Nevertheless, several users reported good treatment from Apple’s support team, as replacement models with larger storage capacities were offered in some cases, and some described the process as completely smooth. However, concern remains about the possibility of the problem recurring even with replacement devices.
The lack of clarity about the cause of the problem, or whether manufacturing updates have been made to prevent new failures, is one of the most important challenges facing the company and consumers at the present time.
📱 How does this affect consumer decisions?
Apple is introducing a new phone in the foldable-phone market for the first time, and this product comes with a high price that implies advanced quality and durability suitable for daily use. However, repeated malfunctions in the display screen, especially in a sensitive area such as the folding hinge, raise questions about the level of trust in the product.
For many potential buyers, the idea of owning a device that may suffer an internal break easily when opened and closed reduces the appeal of buying it or pushes them to wait until Apple clarifies its position more clearly or provides concrete technical solutions to this problem.
Until the picture becomes clearer, readers and consumers are expected to be more cautious in making decisions about buying Apple’s first iPhone Duo, especially amid the absence of details about corrective measures or design improvements in new production batches.
Source: Digital Trends
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